Quality Policy
JMDR is committed to continually improving the service we provide to our clients and to produce finished work that we can justifiably be proud of. Only by providing an outstanding service and product quality we will achieve our aims of long term success and sustained improvement.
JMDR achieves this by implementing a management system that complies with and is certified to ISO 9001:2015, this confirms our commitment to meet the requirements of our clients, as well as legal and regulatory requirements.
The HSEQ Manager is responsible for monitoring the quality system and reports regularly to the General Manager – Engineering, on the system's implementation, status and effectiveness.
All personnel within the company are responsible for the quality of their work. The company provides training and has established systems to assist all personnel to achieve the standards required.
Quality Principles
Comply with current Australian and International quality standard AS/NZS ISO 9001:2015.
Communicate our policy and procedures to all staff to ensure understanding of responsibilities in delivering a quality service.
Act quickly and assuredly on customer concerns to meet their key performance indicators.
Effectively measure, monitor, analyse and review business areas to promote continuous improvement.
Quality Objectives
JMDR will maintain our formal certification to ISO 9001.
JMDR will achieve an overall average score of 4 out of 5 for client/contractor satisfaction surveys.
JMDR will action 90% of Improvement Opportunities within 3 months.
JMDR will ensure that 90% of Competency Certificates for internal staff will be renewed, before they expire.
JMDR will ensure 100% of internal staff are trained in JMDR Induction package.
JMDR will ensure customer complaints/incidents are limited to no more than one per month.
Dilip Goyal
Managing Director
JMDR Group
19th August 2020